|
|
 |
 Frequently
Asked Question regarding electric department issues
I need to dig and I know there is underground utilities in my area,
who do I call?
You need to contact Arkansas One-Call at 1-800-482-8998 or
www.arkonecall.com. They
will notify all underground utilities in your area for you and tell you
the proper procedures.
In the event of a power outage, who do I call?
If you pay your utility bill to Benton Utilities, call 501-776-5931. This
phone number is answered 24 hours a day/365 days a year. If your bill has
been turned off for non-pay, you will be required to pay the past due
amount in order to get it restored.
The streetlight or nightwatcher is out, who do I call?
You call the electric department at 501-776-5931.
What is the difference between a Nightwatcher and a Streetlight?
A nightwatcher is a light placed at the customer’s request that they are
billed for monthly, and a streetlight is a light placed there for the
citizens of Benton.
There is a line down, who do I call?
Call our department anytime to report an electric line down.
The number is (501) 776-5931. Our department maintains all
electrical service up to the meter. Beyond that point is the
customer's responsibility.
There are limbs on an electric line outside my residence or
business, who do I call?
The electric department is responsible for all primary lines, the lines
that go from pole to pole, and we maintain them. The tree limbs close to
or in the service line, the line from the pole to your house, are
generally the customer’s responsibility. However, you can call this
department to report any type of problem, we will look at it and see if it
is something that we can take care of.
For our customer’s convenience, we
do service drops where you schedule your service to be temporary
disconnected at least 2 days in advance and our crew comes out and cut
your service loose until you can get a tree trimmed, you call back as soon
as your done, and we will come and reconnect you that day, this is all to
be done during normal business hours.
Where do I go to get Electricity turned on at my house or business?
You will go to the Benton Utilities Billing / Customer Service Department
at the Benton Municipal Complex. Their phone number is 501-776-5916.
I have a question about my bill, who do I call?
Call the Billing/Customer Services department at 501-776-5916.
I need an electrical inspection, who do I call?
Call the City of Benton Community Development Division to schedule one.
Their number is 501-776-5938.
|
 |
|
 |
